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Click and Swap / Help Desk
Answers for account, payment and security issues
4 topics
All answers shown below
01
5 questions
Check the message in the app for what needs attention. You may be asked to correct information or upload a clearer document. If you need help, contact support@clickandswap.com.
We may need more information to complete verification or protect your account. The app will tell you what to provide. Submit documents only through an official Click and Swap channel
A temporary restriction can occur while we review account security, verification, or a transaction. Check the notice in your account for the next step. Our support team can help you understand what is needed.
You can request account closure in the app or by contacting support. We will help you withdraw or return any remaining balance that is available after pending transactions and required checks are resolved.
Use the account recovery option or email support@clickandswap.com. We will verify that the account belongs to you before restoring access. Never share your password or one-time code with anyone.
02
6 questions
Open the transaction in the app to see its latest status and estimated delivery time. If it is past the estimate, contact support with the transaction ID so we can check it for you.
Contact support immediately with the transaction ID and the details you entered. We will review whether the transfer can still be stopped or corrected. Recovery may not be possible after the money has been delivered.
Open the transaction to check whether a cancellation option is available, or contact support as soon as possible. We will explain what can be done for that transfer and any applicable cancellation rights.
Your funds are usually returned almost instantly. If the return is taking longer, open the transaction and request a refund. We will check the amount eligible for a refund and proceed with the refund process
Both the sender and recipient can initiate a refund. If a payment is unsuccessful or incomplete, the sender can request one. The recipient can choose to return all or part of a payment. Click and Swapchecks whether the requested amount is eligible and then proceeds with the refund process.
Check its status in the app first. If it is still missing, contact support with your payment reference or, for a digital-asset deposit, the transaction hash. This helps us trace the payment
03
2 questions
Select the asset in the app and use the wallet address and blockchain network shown there. Check both details, plus any required memo or tag, before sending.
Contact support immediately with the transaction hash, asset, network, and destination address. We will review what happened and whether recovery is possible. Some blockchain transfers cannot be reversed.
04
3 questions
Secure your account and contact support@clickandswap.com immediately. Include the transaction ID if a payment is involved. Do not share your password or one-time code with anyone.
Email support@clickandswap.com with a description of the issue. Do not include your password, one-time code, or full card details in the message.
Check the referral section in the app for the current offer and its eligibility requirements. If you believe your referral qualified, contact support with your referral code and the relevant details. Please do not send anyone else's private account information
Our multi-channel customer success team is always available to support you.
Disclaimer: The information on this website is provided for general information about Click and Swap’s products and services. Availability may depend on your region and applicable legal or regulatory requirements. While we strive to keep the information accurate and up to date, features, pricing, and service availability may change without notice. Please review the applicable Terms of Service and other legal policies before using our services
